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Using technology to improve customer engagement

Saturday, October 1, 2016.

Design is a funny word. Some people think design means how it ‘looks.’ But of course, if you dig deeper, it’s really how it works. The design of the Mac wasn’t what it looked like, although that was part of it. Primarily, it was how it worked. To design something really well, you have to ‘get it.’ You have to really ‘grok’ what it’s all about. It takes a passionate commitment to really thoroughly understand something, chew it up, not just quickly swallow it. Most people don’t take the time to do that.” — Steve Jobs, Wired, February 1996